A leading colocation data center provider serves high-profile clients, including major technology companies. With 49 data centers across the United States, this provider offers mission-critical facilities with high uptime and reliability. Their services ensure that clients can securely host their IT infrastructure, maintaining seamless operations and data integrity.
The client faced challenges in maintaining high uptime and efficient operations across their 49 data centers. The existing system had limitations in terms of information overload and inefficient alarm management, leading to delayed responses and potential downtime risks.
Key Issues
- Lack of a unified platform for cohesive management of monitoring and response activities.
- Inefficient alarm management causing information overload and delayed responses.
- Need for a centralized system to monitor and control critical data center operations.
Codvo.ai adopted a comprehensive approach, beginning with requirement gathering sessions through workshops with the client.
Implemented Solution:
- Central Dashboard: Provided admin oversight of all policies, ensuring all parties had up-to-date records.
- Custom Branding: Allowed advisors to set up and use their branding themes.
- Comprehensive Views: Offered detailed views of all policies, details, and statistics.
- Document Management: Enabled document sharing, communication, and digital signing to streamline processes.
The solution leveraged cutting-edge technology to meet the client's needs, integrating:
- Prisma ORM: For efficient data management.
- Hello Sign: Integration with dynamic templates for digital signatures.
- Novu Integration: For notifications using SNS, SES, and Firebase.
- Stripe Integration: For seamless payments with dynamic invoicing.
- NeoChat Integration: For enhanced communication capabilities.
- Modular Approach with NestJs: For scalability and flexibility.
The tech stack includes: AVEVA UOC, Building Management Software (BMS), Electrical Power Monitoring System (EPMS), MQTT, Custom Rule Engine/Agent Framework, Machine Learning, Natural Language Processing.
-Reduced Turnaround Time: The overall turnaround time (TAT) for policy generation was reduced by 50%.
-Enhanced User Satisfaction: The platform allowed for document sharing, communication, and digital signing, significantly improving the user experience.
-Increased Efficiency: Immediate notifications for actions performed on proposals and plans streamlined processes and reduced delays.
-Improved Communication: Real-time chat functionality enabled better communication between case managers, advisors, and clients.
